Refund Policy
Last updated: 17 September 2026
Every RetraBurn order carries a 60-day money-back guarantee from the purchase date. Start a claim by emailing [email protected] with your order number.
The window
Sixty days, running from the day you paid rather than the day the parcel landed — your order confirmation email carries the exact date. Inside that window, dissatisfaction of any kind entitles you to the purchase price back.
Sixty days is enough to build the daily habit and judge whether it fits your routine. It is not enough to reach the far end of the 60 to 90 day period this category is normally judged over, which is worth planning around rather than discovering.
Claiming it, in four steps
- Email [email protected] inside your window, with the order number and the email address used at checkout.
- Hold until the return authorisation arrives, with the address to use. Parcels that arrive unannounced are genuinely difficult to match to an order, so please do not send anything before you have it.
- Post the bottles back — full, part-used or empty, it makes no difference. Use a tracked service and keep the receipt until the money lands.
- Your money returns to the card or account you paid with, normally inside 5 business days of the return reaching us.
What is returned to you
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Postage you pay to send the bottles back | No |
How long the money takes
Issued within 5 business days of the return reaching us, after which it follows your bank's own timetable — usually another 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will give you the transaction reference to hand them.
Timing your decision
Marking day 50 gives you a clear ten days to act before the window shuts, rather than discovering on day 63 that it already has. The same date applies to a six-bottle order — the guarantee runs from the purchase, not from the supply.
There is a second reason to diarise it here. Because no ingredient list is published before you buy, the guarantee is also your safeguard against finding something on the panel that does not suit you. Read the panel the day the bottle arrives and you will still have most of the two months in hand.
If the order itself went wrong
Damaged or incorrect on arrival: email a photograph within 7 days and we replace or refund in full, shipping included, with nothing to return.
Tracking says delivered but nothing came: check with neighbours and your local depot first, which resolves it more often than not. Failing that, write to us and we open an investigation with the carrier.
Where the guarantee does not reach
- Requests made more than 60 days after the purchase date.
- Bottles bought on Amazon, eBay or any other marketplace rather than the official checkout — those sellers cannot honour this guarantee and their own policy applies.
- Parcels sent without an authorisation, which we may have no way of identifying or crediting.
Cancelling before dispatch
Email as quickly as you can. Orders reach the fulfilment queue within a few hours; anything still unshipped is cancelled and refunded in full, shipping included.
Contact
[email protected] · RetraBurn Customer Care, 2093 Philadelphia Pike, Suite 4471, Claymont, DE 19703, United States. Answered inside one business day, Monday to Friday.